F.A.Q.
Hire return to top
Can I just hire? Yes. You can simply hire, or hire in the lead up to a big holiday or event (like a wedding). You can hire long term and take advantage of long term hire rates, and the flexibility of being able to upgrade or swap your equipment as your fitness needs change
Why should I hire? Hire and Try-Buy means that you will be 100% happy with your choice before you purchase.
What information do I have to provide to hire equipment? We require your contact details, home and postal address, drivers licence number, phone numbers (including a landline) email and a personal contact name and address (incase you move).
Do you charge a bond or deposit? No.
Can I extend my hire? Yes, as a long term hirer you can reap the benefit of reduced monthly rates.
Can I organise the hire over the phone? Yes, in fact most customers do, by consulting images and details on this website and taking the advice of our helpful team.
What happens at the end of the hire? We will send you a reminder letter detailing your options to rehire, take advantage of your TRY-BUY offer or asking you to contact us to organise return/ pickup.
My friend is hiring, is there a referral bonus? Yes, both you and your friend get one extra month of hire for free (providing your friend is currently hiring).
TRY BUY - See main menu return to top
Deliveries / Pickups return to top
Can I pick up the equipment? Yes, you will need an appropriate vehicle - in most cases this means an open ute or trailer, or a larger 4WD. Remember to bring blankets/tarps for cover and pickup on a sunny day.
Can you deliver the equipment? Yes. You can have your equipment delivered promptly in the metro area, for ground floor installation.
What do you charge for delivery? Delivery ranges from $50 depending on your access and the equipment you have chosen (for hire that includes the pickup at the end of the hire period.) Bigger machines through standard single doors usually require the equipment to be dismantled and rebuilt so may cost more.
Can I take the equipment upstairs? Yes. Please return the equipment to the ground floor for pickup.
Do you hire and sell outside the metro area? Yes, we have supplied quality fitness equipment statewide for almost 20 years. We can help with freight for boxed equipment, and for built equipment private transport is best. Please be aware that you will be responsible for returning the equipment in good condition if you hire and do not buy.
How long does it take to have the equipment delivered? You can often have delivery the same day, but depending on your access and demand it may be the same week.
Can I move the equipment ourselves to another house if we move? Yes. Please notify us of any address change in advance and remember that if you move to outside of our delivery area you will need to return the equipment at the end of your hire if you do not buy.
Do I have to be home for delivery? No, we can leave the equipment for you in a safe place out of the weather for you to wheel inside. NB Some equipment needs to be dismantled to get through a single door - its best if we do that so someone will need to meet us at the house.
Do I have to be home for pickup? No, if we ask you to, you can leave the equipment in a safe place out of the weather for us.
Equipment return to top
Why do you need to know the height and weight of the biggest person using it? All equipment has a certain capacity and we want to make sure that you choose equipment that is suitable. Eg. Treadmills - we consider not only the motor, but the deck, frame, and rollers that combine to give the treadmill an overall capacity.
Is it noisy? Depending on the equipment. Magnetic resistance equipment like cycles and XTrainers are very quiet. Treadmills are motorized so do make some noise - although normally it is your foot strike that is the loudest noise!
Will I get the same model that I chose on the web or in store? Yes, if you order a certain model for hire then that is what you will get. If, in the rare circumstance we are unable to supply that model you will get a free upgrade to the next model.
Can I keep it on my patio/verandah? No. Hire equipment must be indoors, preferably inside the house but otherwise an enclosed garage/shed is suitable with attention to keeping the equipment covered or clean. Purchased equipment should also be kept indoors as weather damage will void your warranty.
How old are the machines you hire? From brand new to approximately 12 months old in excellent condition. You get to choose especially if you are considering a TRY-BUY.
What do I need if I am using the equipment for personal training? Usually you will need light commercial or commercial equipment designed for a range of users and a heavier workload than domestic equipment is designed for. We can advise you, please call or visit
Does the equipment use much electricity? Very little, much less than a washing machine in use.
Maintenance return to top
What if something goes wrong with my equipment while it’s on hire? Call us straight away - we will troubleshoot on the phone or if necessary swap your equipment promptly and keep you going on your health fitness program.
Does the equipment need servicing while on hire? We ask you to keep the equipment clean. Also regular (every 20 hours of use, or monthly) silicon lubing of your treadmill deck is a great idea to extend the life of the motor, deck and mat. We will provide you with illustrated instructions for this and sell good quality silicon lube
How often should the treadmill be lubricated? Every 20 hours of use, or monthly.
What goes wrong with the machines? There are a range of electrical and mechanical faults that could occur, however the equipment in our range has been selected for their robustness and reliability so breakdowns are rare. Also, all equipment has been built, serviced, maintained and tested to a high standard by our experienced technicians at the Fleet Service Centre in Balcatta.
Should I use a mat under my equipment? Rubber backed low pile mats are a good idea to protect your floor, especially if you have floorboards or light coloured carpet. Also, a mat will reduce echo and noise if you are on tiles.
Warranties return to top
Does Fleet Fitness have a service centre? Yes, we have a large service centre in Balcatta, where our technicians service several thousand fitness machines each year.
What does the Fleet Fitness warranty cover? Private use; mechanical failure, manufacturing faults, electrical faults, to equipment that is maintained, cleaned & lubricated regularly; for parts and labour (onsite in Balcatta).
What does the Fleet Fitness warranty not cover? Wear and tear; marks and scratches; replacement batteries; pulse monitors; electronic display and accuracy; any damage to the machine, you, or to any other person or property; noises; servicing; the cost of pickup & return, or callout fee; equipment that is not maintained, cleaned and lubricated regularly.
What will you do if there is a equipment breakdown under warranty? Repair the machine, if, in our opinion it is capable of repair, onsite at our Service Centre in Balcatta. If, in our opinion, it is not repairable we will replace it with a similar machine.
What if my equipment breaks down outside of the warranty period? You should still bring the machine to us and we will diagnose and quote the repair and at your request repair the equipment onsite at our Service Centre in Balcatta.
Do the disposal machines come with any warranty? Yes, we will warranty used equipment for 6 months for parts and labour.
What about the manufacturer warranty? This depends on the manufacturer and the product. We can provide those details depending on the equipment you choose
Who does the repair and servicing of your equipment? Our experienced technicians on site at the Fleet Fitness Service Centre in Balcatta.
Can you repair/service my equipment at my home? In some circumstances we can visit your home for repairs however we prefer to repair/service your equipment at our Service Centre in Balcatta because (a) we have full access to a large range of parts in the workshop (b) we can consult with more than one technician if necessary (c) repairs can be messy and we don’t want to risk a mess at your house (d) we may need to order a part for the repair and in that circumstance that would mean two callouts to your house.
Disposal Equipment return to top
Has this equipment been used in Gyms or peoples homes? Most disposal equipment has simply been used by our hire customers in their homes. Only commercial equipment will have had commercial use and we would inform you if so.
Has it been serviced? Yes, all equipment returned after hire is serviced, and tested to a rigorous standard by our experienced technicians in our Service Centre in Balcatta.
How old is the disposal equipment? The domestic equipment has generally had between 12 and 18 months use in our customer's homes. Commercial equipment usage varies and we can provide with that information at the time of sale.
What warranty does the disposal equipment have? 6 months parts and labour.
Can I hire the disposal equipment? No, this equipment is for sale at bargain prices.
Can I laybuy? No, this equipment is for straight sale as the prices are bargains!
Fitness return to top
How often should I use my equipment? And for how long? As a general rule we should all be doing at least 30 minutes of medium intensity exercise daily. Of course your training program will depend on your existing level of health and fitness and your goals. Before commencing any new exercise/fitness training you should get expert advise or consult your doctor.
What is the best machine to use for weight loss? This really depends on personal preference - you can get cardio-vascular fitness and weight loss from consistent use of any cardio equipment. The trick is to find out which equipment you enjoy the most (or hate the least!) as this means you are more likely to use it more often and for longer, and get results. This is one of the advantages of hiring - you can swap your equipment if your current equipment is no longer working for you.
Should I hire a XTrainer or a Treadmill? We can’t answer that for you…but we can give you pros and cons for each type of equipment we hire. Please call us or visit our Balcatta showroom to discuss the best option for you and your fitness needs.
